Tickerr Ticket System

CodeCanyon Tickerr Ticket System 12818390
Script \ PHP Script \ Help and Support Tools
Tickets \ System \ Reports \ Client \ Password \ Agents \ Clients \ Username

PHP Script - Tickerr Ticket System 12818390 by Sourcegeek @ CodeCanyon

Script \ PHP Script \ Help and Support Tools

Tickerr is a PHP system designed to offer your clients a great user experience, where they can submit new Tickets or Bug Reports and keep in touch with you or
your Agents. Also, when the support is done and a ticket is closed, your client can rate the agent's suport and you, as an admin, are able to keep tracking of
those ratings.

Features.

- Tickets system (for registered or anonymous clients)

- Bug reports system (for registered or anonymous clients)

- File uploading system for both the tickets and bug reports

- Rating system. When a ticket is closed, you client can rate the agent's support

- Statistics for the Admins

- 3 different user roles: Client, Agent, Administrator

- Envato Purchase Code automatic verification on tickets

- Email alerts for your clients and agents

- Unlimited departments to order your tickets/bug reports

- 3 different priorities (low, medium and high) for the tickets/bug reports

- 4 different bug report's statuses (solved, reviewed, insolvable, other)

- Created using CodeIgniter v3.0.0

- Responsive design for both the frontend and the backend

- Created using Bootstrap v3.3

Demo
You can take a look at the demo in the following sites.

Demo Site URL: http://sglancer.com/Tickerr/

Admin Username Admin

Admin Password: 123456

Agent Username Agent

Agent Password: 123456

First Client Username Client1

Admin Password: 123456

Second Client Username Client2

Admin Password: 123456

Requirements

- Apache Server

- PHP 5.4.0+ (it could work under PHP 5.2.4, but errors may occur)

- MySQL 5.1+

- PDO Driver

- .htaccess mod_rewrite

- Mailserver/SMTP ( not needed, but highly recommended)

- GD Library

- cURL ( not needed, but highly recommended)

Changelog
Version 1.3 (24 Oct 2015)

每 .htaccess fixes

每 Several bug fixes

每 Fixed estethical issues (logo won't show in the installation page)

每 Now agents receive emails when a new ticket/bug report is created

每 Now agents receive emails when one of his tickets receives a new reply

每 Now you're able to upload your own logo

Version 1.2 (10 Sep 2015)

- Fixed "blank page" bug on Shared hostings

- Fixed "blank page" bug when trying to recover password

- Fixed bug when creating a new user

Version 1.1 (16 Sep 2015)

- Changed CodeIgniter mode from Development to Production

Version 1.0 (10 Sep 2015)

- Item released

High Resolution: Yes; Compatible Browsers: IE11, Firefox, Safari, Opera, Chrome; Files Included: JavaScript JS, JavaScript JSON, HTML, CSS, PHP, SQL; Software Framework: CodeIgniter; Software Version: PHP 5.4, MySQL 5.x.

Filex - File Uploader with Expiration; Invento - Simple Inventory Sytem; TrackIt - Track your time; HackerCatcher v2 - Protect your Site; CSoon - Responsive Coming Soon w/ Admin Panel; ParseRSS - Parse a RSS with PHP5 Class; AdvPlugin - Advanced Plugin System.

Keywords: agent, bootstrap, bug, codeigniter, customer, envato, purchase code, rating, report, responsive, service, support, ticket.


Tags: ticket, rating, report, service, support, purchase

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